FAQ | Sandra Boorne Art

Can I pick up at your studio ?

Yes. All of my original artwork is in my studio and ready to go. Simply reach out by emailing us to set up an appointment.
How is my order packed?

We are experts at shipping artwork so rest assured that your order will be professionally wrapped and packed for safe shipping.
When will my order arrive?

Our average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and metal prints however, depending on order volume our turnaround time might be a little quicker or longer. If you require your order by a specific date please contact us to confirm. From mid-November to Mid-January the production times may also increase due to the holiday season. Please note shipping time is extra. You can reach out with questions any time by emailing us.
How do I contact customer support?

You can reach out at any time by calling 514-974-3033 or emailing us.
Do you have a return/exchange policy?

I want you to LOVE your artwork! We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by emailing us.
Can I cancel or change my order?

Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by emailing us.
What company do you ship with?

We ship within Canada using various reputable couriers such as UPS, FedEx or Canpar depending on order sizes and where it is shipping. International shipments are accepted and will be quoted on a case by case basis. Please contact me if you require an international quote. Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.
How can I keep up with your new work?

Follow me on social media everywhere @sandraboorneart and scroll down to the footer to subscribe to my email list for exclusive offers and first dibs on new work.
Where do you ship?

Presently we offer shipping across Canada. If you are located outside of Canada, please contact us and we will be happy to provide a rate and coordinate the shipment to your location.
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